Do you have any advice for me to get back into my Facebook account?

Yesterday (Tuesday), apparently there was a big problem around the world with people logging on to their Fb, Instgram, YouTube, Snapchat and other social media accounts.

I got a message to provide password (which I never get) so I looked up my password and put it in, and it said it was incorrect. I did the “forgot password” where it’s supposed to send a 6 digit reset code to your email. It sent the code, and when I put the code it, it kept saying it was wrong. I made sure caps lock was not on, I tried cutting and pasting, and I did the “send code” about three times and kept getting the same code (which, as you know, the code is supposed to be different every time).

I then heard about the problems worldwide, and I had to go out anyway, so I shut the computer off and tried again about six hours later. Still, the same problem. Still, when I did the “send a password reset code” I get the exact same six digits. Then I got a message that I was trying too many resets and I had to do the CAPTCHA and click on “I am not a robot.” I got scared that I would be blocked forever, so I shut it down.

I can still use FB on my phone, which is not my preferred way.

I’m going to try again this evening, and hopefully after 24 hours it will work. I am happy I have access from my phone, and I might try seeing if it can send a code to my phone for reset, since it obviously has my phone number for the app.

Do you have any advice? I am kind of concerned I will be locked out forever, from the website (not the phone app). If worse comes to worse, I can create a new account and my friends and family will be able to access my photos in the present account, but that’s not really a resolution that I want. I want my old account back.

A friend said she has a friend who is still having problems. I have heard that with FB, there is no help as far as resolution from FB itself, since they are probably so overwhelmed with millions of users around the world.